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DUTIES AND RIGHTS OF THE GUESTS

RIGHTS

 Receive the services of
Accommodation in accordance with the law.

 Know the policy of
Sustainability of the hotel.

 To know about the campaigns or activities carried out by the establishment for the promotion of sustainability.

 Make requests, complaints, complaints or suggestions if they are relevant and obtain solutions in the shortest possible time.

 Have a clean room in perfect condition.


HOMEWORK

 Comply with the current legislation that protects the flora avoiding disrespectful actions.

 Report and prevent commercial sexual exploitation of children (CSEC).

 Participate in saving campaigns in the proper use of natural resources (water, energy).

 Observe the indications of the smoke-free area of ​​the hotel areas.

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Colombian
HOTEL AWARDS
Recommended
Cartagena
2017 RECONOCIMIENTO A LA EXCELENCIA HotelsCombined
8.7 Valorado por los clientes
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